1. Getting Started
Create your account
Sign up at the registration page. You’ll receive a verification email — open the link to activate your account before connecting Instagram.
- Use a real email you can access (acknowledgements and support replies go here)
- After login, open the Dashboard to continue onboarding
- Free plan includes limited flows so you can test automation safely
What you need
- Instagram Business or Creator account (not personal)
- For Facebook connect: Instagram linked to a Facebook Page
- Optional: Google Gemini API key for AI replies
2. Updated Sign-up Flow & Automatic Chatbot Activation
Latest update
We redesigned the sign-up path so new users reach a working chatbot faster — with less manual setup.
What’s new
- Streamlined registration — cleaner steps from account create to first login
- Automatic chatbot activation — after you sign up and connect Instagram, bot readiness is optimized so automation can start with minimal extra configuration
- Faster go-live path — register → verify → connect Instagram → activate automation
Recommended first-run checklist
- Register and verify your email
- Log in and open Settings & AI
- Connect Instagram (prefer Connect via Facebook for Business accounts)
- Confirm your Instagram Business ID on the Fix Connection page if needed
- Create or use a default flow, then turn automation on from the dashboard
If something fails during connect, use Fix Connection to re-fetch the correct Instagram Business ID and Facebook Page IDs.
3. Connect Instagram (Facebook or Instagram Login)
Option A — Connect via Facebook (recommended)
Best for Business accounts linked to a Facebook Page. We fetch:
- Instagram Business Account ID (matches webhook
entry.id) - Facebook Page ID
- Meta Business ID when available
- Page access token for messaging
Option B — Instagram Login
Uses Instagram API with Instagram Login. We store the professional user_id used for webhooks and send replies via graph.instagram.com.
Requirements
- Business or Creator Instagram account
- Grant all requested permissions (messages, comments, basic profile)
- If multiple Instagram accounts appear, select the correct one when prompted
After connecting, DMs and comments should route to your account using the saved business ID.
4. Visual Flow Builder
Open Flow Builder to create chatbot logic without writing code.
Triggers
- Keyword — user DMs a word (e.g. PRICE, INFO)
- Comment — user comments on a post
- Story reply — user replies to a story
- Postback — button taps inside conversations
Nodes
- Send message — Instagram DM text (or button templates where supported)
- AI reply — Gemini generates a short contextual answer
- Delay — short pause for natural pacing
- Image — media nodes (where enabled)
Example flow
Trigger: keyword "PRICE" → Message: "Hi! Thanks for your interest." → Delay: 2 seconds → Message: "Pricing starts at ₹999. Want details?" → Optional AI node for free-form questions
Save the flow and keep it active. Toggle AI / Auto-DM from the dashboard when needed.
5. Automation Rules (JSON) — Advanced
Warning: The Automation Rules page is for advanced users only. Do not edit it if you are not comfortable with JSON formatting. Invalid JSON can break replies.
- Prefer the Flow Builder for normal setup
- Use Rules only for advanced Follow Gates, bulk rules, or custom JSON templates
- Always validate JSON before saving; use “Format JSON” when available
- You can reset to the default template if something breaks
6. AI Chatbot (Gemini)
- Get a free key from Google AI Studio
- Paste it in Settings & AI
- Optional: customize the system prompt (keep replies short for Instagram)
- Enable AI on the dashboard when you want free-form fallbacks
Flows run first when a keyword matches. AI is used when no flow matches (depending on your toggles).
7. In-app Help & Support Chat
After login you’ll see:
- A floating 💬 Help button on every dashboard page
- Sidebar → Help & Support full page
What happens when you send a query
- Your message + account details (name, email, plan, Instagram IDs, etc.) are emailed to our support inbox
- CC: support team copy (configured for delivery to the ops mailbox)
- You receive an acknowledgement email with a ticket ID
Use categories like Connection, Billing, Automation, AI, or Bug so we can prioritize correctly.
8. YouTube & Google Business Profile
- YouTube — connect from the YouTube dashboard; automate comment replies
- Google Business Profile — connect locations and manage review replies
Open YouTube & GMB in the sidebar after Instagram is working.
9. Best Practices
Do
- Keep DM replies short and friendly
- Use 1–3 second delays between messages
- Test with a second Instagram account before going fully live
- Reconnect Instagram if tokens expire or you change password
- Monitor the Live Inbox and System Status
Don’t
- Spam users with long automated chains
- Violate Instagram / Meta Terms of Service
- Share API keys, access tokens, or passwords
- Edit raw JSON rules without validation
10. Troubleshooting
- Bot not replying: check flow is active, keyword match, Auto-DM toggle, and token expiry
- Wrong Instagram ID: open Fix Connection → re-fetch IDs via Facebook, or reconnect
- AI silent: verify Gemini API key and AI toggle
- Connect fails: use Business/Creator account, grant all permissions, try Facebook connect
- Need help: use in-app Support chat or email from the Help Center